Customer Excellence with NLP
Resources and Tools
"A well-served customer could be more valuable than spending $ 10,000 on advertising" "Jim Rohn"
Specialized workshop that, together with NLP resources and Emotional Intelligence Management , will make your team a company that in addition to being a winner with an invaluable resource as an engine in the development of business / corporate growth.
If we manage to have a compact team with a winning mentality, there will be no competitor who can defeat us, this adds to the power of NLP in people.
Course content
Some benefits that you will enjoy in the workshop
Internal and external customer service .
6 Reasons why customers are lost.
Quality Vs Excellence in customer service.
Tips for managing customers irritated
The attitude for service
The relationship Capacity - Motivation - Attitude
The perception of value and the moment of truth.
The elements of excellent service
The Rapport and Empathy
The power of the word over your customers
Listening types and techniques: Active listening
Know the current trends in customer service.
Know and understand the importance of the theoretical foundations of true customer service.
Recognize, understand, manage and transform Emotional Intelligence in a client.
Know, understand and apply effective NLP techniques associated with customer service.
Understand the importance of applying assertive and empathic communication with clients to ensure appropriate care service.
Less theory, more practice
We are also bored blah blah blah that's why we focus on practical courses
Certificate included
All our courses include a certificate that accredits your knowledge
